Rogers investigating after wireless customers complain of widespread outage

A Rogers Communications Inc. logo is shown outside the Rogers Building in Toronto on Tuesday, April 22, 2014. THE CANADIAN PRESS/Darren Calabrese

A countrywide wireless outage has left customers of Rogers Communications Inc. with intermittent access to call and texting services on Monday.

Although the ongoing service disruption appears concentrated in southern Ontario, an outage map suggests the service problems span the country from British Columbia to Nova Scotia.

Some have expressed frustration on social media, noting that they rely on the wireless service as they work from home under ongoing COVID-19 restrictions.

Several emergency services organizations explained on Twitter that while wireless customers can still place 911 calls during a service interruption, they are unable to receive a call back.

Winnipeg Police said that Rogers and Fido customers experiencing Canada-wide outages will still be able to call 911 but must remain on the line to speak with an operator.

“We are experiencing several 911 drop calls that require followup,” Waterloo Regional Police also said on Twitter. “Please do not hang up if you call 911. Stay on the line so we can make sure you're okay.”

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